E-commerce Operations Manager
hace 1 mes
About Flxpoint
We are a leading provider of e-commerce automation software, dedicated to empowering online retailers and merchants to streamline operations and maximize growth. Our mission is to deliver exceptional customer experiences and ensure our clients' success through innovative solutions and dedicated support.
Job Overview
We are seeking a dynamic and results-driven E-commerce Operations Manager to join our team. As an E-commerce Operations Manager, you will be part of the team that manages contracts and financial changes for accounts once they have purchased our app and become a customer. This includes annual renewals, upgrades/downgrades, cancellations and upsell opportunities for 250+ accounts.
Your Key Responsibilities
- Owning sales and upgrade opportunities for accounts once they become customers, including upselling additional features, modules, or professional services.
- Building and maintaining strong relationships with key stakeholders within client organizations, including executives, decision-makers, and end-users.
- Understanding clients' business goals, challenges, and pain points, and positioning Flxpoint's solutions as strategic assets to help them achieve their objectives.
- Collaborating with cross-functional teams, including Customer Success, Product Management, and Technical Support, to ensure a seamless customer experience and successful implementation of upgrades or expansions.
- Leveraging monthly usage data and support tickets to identify upsell opportunities.
- Tracking and reporting on sales performance metrics, including pipeline activity, conversion rates, and revenue targets.
About You
We're looking for someone with a Bachelor's degree in Business Administration, Sales, Marketing, or related field; or relevant experience. Prior experience in account management, sales, or customer success roles, preferably in the software or technology industry, is also essential. A proven track record of exceeding sales targets and driving revenue growth in a B2B environment is crucial.
What We Offer
- A salary of $24,000 per annum ($2,000 per month).
- An OTE Opportunity of $4,800 per quarter, based on results.
- A supportive and collaborative work environment where creativity and innovation are encouraged and valued.
- Coaching and professional development opportunities to help you gain new skills and grow as a professional.
Language: English
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