Customer Success Expert for Web3 Ecosystems

hace 4 semanas


Buenos Aires, Buenos Aires C.F., Argentina PRAGMATIKE A tiempo completo
About Pragmatike

We are a pioneering company in the Web3 and Cloud Computing space, dedicated to delivering innovative solutions that empower businesses to thrive.

Job Title: Customer Success Expert for Web3 EcosystemsSalary:

€ 80,000 - 100,000 per annum, depending on experience.

Job Description:

Overview

As a Customer Success Expert at Pragmatike, you will play a pivotal role in ensuring our clients' success in the Web3 ecosystem. This involves providing exceptional customer support, championing their voice, and driving automation and efficiency initiatives.

Responsibilities

  1. Direct Customer Engagement: Engage directly with customers across multiple channels, responding to inquiries, feedback, and reviews in a timely and effective manner.
  2. Voice of the Customer: Gather and communicate customer feedback to drive product development, feature prioritization, and issue resolution.
  3. Automation and Efficiency: Implement and optimize AI-driven tools and technologies to streamline routine support tasks and enhance the overall customer experience.
  4. Multi-Channel Support Management: Oversee a cohesive and integrated customer support strategy across various platforms to ensure seamless and high-quality customer interactions.
  5. Knowledge Base and FAQ Enrichment: Regularly update knowledge bases to ensure accuracy, comprehensiveness, and effectiveness.
  6. Cross-Functional Collaboration: Inform and influence product development, feature prioritization, and issue resolution to ensure a customer-centric approach in all product decisions.

Requirements

  • Exceptional Communication Skills: Demonstrate ability to engage directly with customers, providing empathetic, clear, and effective responses to inquiries, feedback, and reviews.
  • Advanced Technical Proficiency: Experience with customer support platforms, feedback management on digital platforms, and agile collaboration tools.

Qualifications:

  • A relevant diploma or associate degree: In Business Administration, Communication, or a related field.
  • Minimum 5 years of experience: In customer support, with a focus on digital or tech products.
  • Demonstrated proficiency: In using customer support technologies, including CRM platforms and familiarity with managing feedback on digital platforms.
  • Solid understanding: Of agile methodologies and experience with collaboration tools.
  • Fluency in English: Written and spoken.
  • Web3/Blockchain experience: A plus.


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