Customer Success Expert for Web3 Ecosystems
hace 4 semanas
We are a pioneering company in the Web3 and Cloud Computing space, dedicated to delivering innovative solutions that empower businesses to thrive.
Job Title: Customer Success Expert for Web3 EcosystemsSalary:€ 80,000 - 100,000 per annum, depending on experience.
Job Description:Overview
As a Customer Success Expert at Pragmatike, you will play a pivotal role in ensuring our clients' success in the Web3 ecosystem. This involves providing exceptional customer support, championing their voice, and driving automation and efficiency initiatives.
Responsibilities
- Direct Customer Engagement: Engage directly with customers across multiple channels, responding to inquiries, feedback, and reviews in a timely and effective manner.
- Voice of the Customer: Gather and communicate customer feedback to drive product development, feature prioritization, and issue resolution.
- Automation and Efficiency: Implement and optimize AI-driven tools and technologies to streamline routine support tasks and enhance the overall customer experience.
- Multi-Channel Support Management: Oversee a cohesive and integrated customer support strategy across various platforms to ensure seamless and high-quality customer interactions.
- Knowledge Base and FAQ Enrichment: Regularly update knowledge bases to ensure accuracy, comprehensiveness, and effectiveness.
- Cross-Functional Collaboration: Inform and influence product development, feature prioritization, and issue resolution to ensure a customer-centric approach in all product decisions.
Requirements
- Exceptional Communication Skills: Demonstrate ability to engage directly with customers, providing empathetic, clear, and effective responses to inquiries, feedback, and reviews.
- Advanced Technical Proficiency: Experience with customer support platforms, feedback management on digital platforms, and agile collaboration tools.
Qualifications:
- A relevant diploma or associate degree: In Business Administration, Communication, or a related field.
- Minimum 5 years of experience: In customer support, with a focus on digital or tech products.
- Demonstrated proficiency: In using customer support technologies, including CRM platforms and familiarity with managing feedback on digital platforms.
- Solid understanding: Of agile methodologies and experience with collaboration tools.
- Fluency in English: Written and spoken.
- Web3/Blockchain experience: A plus.
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