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Customer Success Advocate
hace 2 meses
As a key member of our team at Guaranteed Estimates, you will play a crucial role in delivering exceptional customer experiences and driving business growth. We are seeking an experienced Customer Success Manager to join our sales department and take onboarding to the next level.
Job DescriptionOverview
We connect homeowners with quality roofing partners, making it easier for them to find reliable professionals for their projects. As a Customer Success Manager, you will be responsible for ensuring seamless client onboarding, providing timely support, and developing retention strategies that foster long-term relationships.
Responsibilities
- Client Onboarding: You will be the primary point of contact for new clients, guiding them through the onboarding process, and ensuring they have a clear understanding of our services.
- Client Support: Provide responsive support to clients, addressing their concerns, and offering valuable insights to help them achieve their goals.
- Client Retention: Develop and maintain a calendar of special events, sending personalized updates, and fostering a sense of community among our clients.
- Monthly Reporting: Deliver timely and informative reports highlighting campaign progress, using data analysis to provide actionable insights.
- Strategy Development: Collaborate with business owners to refine and improve our client retention and referral strategies.
- Results Monitoring: Regularly check-in with teams to ensure objectives are met, and develop plans to correct any discrepancies.
- Research: Continuously look for ways to enhance our services, processes, and reach more clients, ultimately increasing customer satisfaction.
Requirements
- Profound understanding of our services and how to measure success.
- Familiarity with our sales process and ability to align deliverables with client expectations.
- Excellent communication skills and ability to provide clear, concise ideas.
- Ability to manage multiple projects concurrently and problem-solve effectively.
- Maintain strict attention to detail and cross-check data.
Salary Range: $55,000 - $70,000 per year, depending on experience, location, and qualifications. We offer a competitive compensation package that includes benefits, opportunities for growth, and professional development.
