Customer Service Ambassador
hace 4 semanas
Sagan is seeking a highly motivated Customer Service Ambassador to join our team. In this role, you will play a pivotal part in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism, empathy, and a high-energy attitude.
Key Responsibilities:- Convert incoming customer calls into booked service appointments with a strong focus on building rapport and trust.
- Deliver call scripts with clarity, persuasiveness, and authenticity, showcasing your exceptional communication skills.
- Respond to customer requests, resolve issues promptly, and promote the brand positively through effective problem-solving.
- Establish and maintain long-term customer relationships to encourage repeat business and drive growth.
- Participate in training sessions to enhance booking techniques and outbound calling skills, staying up-to-date with industry best practices.
- Adhere to Sagan's plan for resolving customer complaints quickly and favorably, upholding our commitment to excellence.
- Maintain and update the customer database with accurate and complete information, ensuring seamless communication and efficient operations.
- Proven track record in customer service with a demonstrated ability to build strong relationships and achieve results.
- IT competence, with proficiency in phone systems and a willingness to adapt to new technologies.
- Highly organized with exceptional follow-through abilities, prioritizing tasks efficiently to meet deadlines.
- Strong verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
- Ability to thrive in a fast-paced, goal-driven environment, working collaboratively as part of a dynamic team.
- Competitive spirit with a focus on team success, driven by a desire to deliver outstanding results.
- Highly motivated, flexible, and positive attitude towards work, with a passion for continuous learning and improvement.
$45,000 - $60,000 per year, based on location and experience.
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