Customer Service Representative

hace 1 mes


Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

We are seeking a highly skilled Customer Service Associate to join our team at Ecolab in Buenos Aires. As a respected member of our customer service team, you will play a key role in partnering with our customers to help them achieve maximum benefit from our products.

The ideal candidate will possess solid problem-solving and interpersonal skills, with the ability to handle inbound calls in a prompt and courteous manner. You will be responsible for maintaining a working knowledge of our products, accounts, representatives, tools, and dispensing systems, as well as completing calls on screen accurately while speaking with customers.

Our company is committed to fair and equal treatment of associates and applicants, and we strive to create an inclusive work environment. We offer comprehensive benefits starting day one of employment, including non-traditional work hours that fit your schedule, recognition for meeting goals, and opportunities for advancement.

Job Responsibilities:

  • Process 60-100 inbound calls per day
  • Manage outbound calls, depending upon volume
  • Maintain a working knowledge of products, accounts, representatives, tools, and dispensing systems
  • Complete calls on screen accurately while speaking with customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Requirements:

  • High school qualifications or equivalent
  • Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
  • Experience using customer service software

Benefits:

  • Comprehensive benefits package starting day one of employment
  • Non-traditional work hours that fit your schedule
  • Recognition for meeting goals, and opportunities for advancement

Estimated Salary: $45,000 - $65,000 per year, based on location and experience.



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