Customer Support Representative
hace 1 semana
We are seeking a highly skilled Customer Support Representative to join our team at Cross Border Talents in Malta. As a key member of our support team, you will be responsible for providing exceptional customer service to clients in German via phone, email, and live chat.
Estimated Salary RangeThe estimated salary for this role is €20,000 - €28,000 per annum, depending on experience.
Key Responsibilities- Respond to customer inquiries related to products, services, and general questions in a timely and professional manner.
- Troubleshoot issues and escalate complex problems as needed to ensure high levels of customer satisfaction.
- Work collaboratively with internal teams to resolve customer issues promptly.
- Record and manage customer interactions, feedback, and issues using internal systems.
- Native or fluent German speaker (C1/C2 level).
- Good command of English (B2 level or higher).
- Strong communication skills, both written and verbal.
- Previous customer service experience is an advantage but not mandatory (training provided).
- Ability to manage multiple tasks and thrive in a dynamic environment.
- Problem-solving skills and a positive, customer-first approach.
- Tech-savvy and quick to adapt to new software systems.
- Hybrid work setup, allowing flexibility between office and remote work.
- Competitive entry-level salary.
- Opportunities for career growth and ongoing training.
- A friendly, multicultural work environment.
- Health insurance and additional benefits.
- A modern office located in a prime area of Malta.
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