Customer Support Specialist
hace 2 meses
About Lenovo
Lenvo is a global technology leader that designs, engineers, and manufactures smart devices and infrastructure solutions. Our vision is to deliver smarter technology for all.
About the Role
We are seeking a skilled Customer Care Case Representative to join our Solution and Services Group (SSG) at Lenovo. This role involves resolving customer complaints and escalations regarding technical support, product quality, sales experience, and fulfillment delays.
Key Responsibilities
As a Customer Care Case Representative, you will be responsible for:
- Resolving customer complaints and escalations through technical support, product quality, sales experience, and fulfillment delays
- Multitasking and handling several customer complaints at various stages
- Determining complaint resolutions and executing on those solutions to provide a great customer experience
- Working in a fast-paced environment and managing multiple cases throughout the workday
- Driving E2E improvement of processes with focus on SLAs, quality, and cost saving
- Tracking and recording all case history in our case management tool with accurate data
Requirements
We are looking for a candidate with:
- 3+ years of experience dealing with customer product quality resolution in a high-tech industry
- 2+ years of experience in customer care with customer-facing skills (phone and email)
- 1+ years of experience solving issues related to PC technology
- Professional interpersonal communication and customer service skills to assist customers in a fast-paced environment
Preferred Qualifications
We are looking for a candidate with experience in:
- Lenovo PC products and technical problem determination/recognition
- Technical Support experience
- Ability to work independently and as part of a team
- Ability to create positive customer interactions regardless of negotiation outcomes
- Fluent English level
About the Team
This role will be part of our Solution and Services Group (SSG) at Lenovo.
Working with Us
At Lenovo, we provide a dynamic and supportive work environment committed to innovation and growth. We are an equal opportunities employer and welcome applications from diverse candidates.
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