Enterprise Sales Support Specialist
hace 1 mes
About the Role
As an Enterprise Sales Support Specialist at Lenovo, you will play a vital part in driving customer satisfaction and loyalty by providing exceptional sales support for retention, development, and acquisition accounts. This role requires a detail-oriented individual with strong communication skills, who can work independently and be driven to achieve results.
The ideal candidate will be an open-minded, proactive person who is willing to take ownership and contribute to the company's profit. Your main goal will be to increase customer satisfaction by minimizing escalations and improving customer experience with Lenovo by providing accurate and timely solutions.
You will report to the Sales Support Manager and collaborate with cross-functional teams to improve customer experience within assigned territories. Key responsibilities include supporting assigned outside and inside sales representatives in the growth and overall management of assigned territory, supporting presales activities and responding to post-sales questions, and verifying credit limits through Accounts Receivable.
Key Responsibilities
- Support assigned outside and inside sales representatives in the growth and overall management of assigned territory
- Support presales activities and respond to post-sales questions
- E2E ownership and troubleshooting assistance of any back-end operational matter raised by sales team
- Collaborate with cross-functional teams to improve customer experience within assigned territory
- Verify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issues
- Accurately process customer transactions (quotes and sales orders)
- Identify and implement process improvements to increase the team efficiency and effectiveness
- Help develop top quality procedures and control check points to proactively find errors and gaps
What We Offer
At Lenovo, we offer an attractive compensation package, including a salary range of $55,000 - $70,000 per year, depending on experience. Our modern and flexible working environment allows you to combine personal and professional life, and our international team is committed to gender diversity. If you are a self-driven, proactive individual with strong organizational and problem-solving skills, we encourage you to apply for this exciting opportunity.
Requirements
- Bachelor's Degree (in progress/finalized)
- 2+ years of experience in similar companies/positions is preferred
- Advanced English level, written and oral
- Intermediate to advanced Microsoft Excel and PowerPoint skills
- Positive attitude and ability to collaborate in an energetic environment building strong relationships
- Ability to work under pressure, meet deadlines with minimal guidance, and deal with ambiguity
- Strong organizational, planning, and problem-solving skills
- Self-driven, proactive working, and goal-oriented
- Ability to stay organized and work independently to research solutions
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