Customer Support Specialist
hace 3 semanas
SupportYourApp is a leading Support-as-a-Service company providing secure technical, customer support, and CX services to tech companies worldwide.
SalaryWe offer an attractive compensation package in USD with good bonuses for referrals.
Job DescriptionAs a Customer Support Consultant, you will be responsible for delivering exceptional customer support via chats and emails while maintaining a positive and long-lasting relationship with customers.
You will work on meeting team KPIs, staying up-to-date with cutting-edge technology, and ensuring the security of customers' sensitive information.
In addition, you will apply the latest customer happiness practices, maintain working knowledge of our clients' products and services, and communicate with developers and other departments of various IT companies.
Required Skills and QualificationsTo succeed in this role, you should possess excellent English communication skills (at least C1, both written and spoken), experience in customer service, analytical and research skills, and a positive and responsible attitude.
Furthermore, you should have a personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
BenefitsWe offer a flexible schedule, short-term cooperation (1–2 months long), the opportunity to work fully remotely, and inclusive international environment.
Additionally, we provide good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in your growth and long-lasting cooperation, and greenhouse conditions for self-development.
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