Customer Support Specialist

hace 2 días


Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

We are seeking a highly skilled Customer Support Specialist to join our team at Wibit Consulting & Services in Lisbon, Portugal.

Job Summary

The successful candidate will provide exceptional support to small and medium-sized businesses across various channels, ensuring a seamless advertising experience. This is an excellent opportunity for individuals who enjoy working with diverse clients and thrive in a fast-paced environment.

About the Role

  • As a Customer Support Specialist, you will be the primary point of contact for clients, providing pre- and post-sales support via chat, email, and phone.
  • You will work closely with the team to identify trends and resolve technical issues, ensuring that clients receive the best possible service.
  • Your expertise in resolving complex problems will be invaluable in delivering a positive attitude towards the brand.
  • You will maintain and update all job-related administrative forms, ensuring accuracy and efficiency.

Requirements

  • Native or fluent Turkish speaker, both written and spoken, with fluency in English (at least B2 level).
  • A minimum of 6 months' experience in customer service roles, preferably in the advertisement industry.
  • Excellent communication skills, with the ability to remain calm under pressure.
  • A resourceful personality that can adapt to changing situations and work independently while being a team player.
  • Ability to work rotating shifts, including weekends and evenings.

What We Offer

  • A competitive salary range: €28,000 - €38,000 per annum, depending on experience.
  • A remote work model after a 2-month nesting period on site in Lisbon, based on performance.
  • Affordable accommodation provided by the employer.
  • Sponsored yearly flight back home.
  • Cafeteria on site.
  • Training paid at 50%.
  • A dynamic, multilingual, multicultural, and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Relocation support for candidates from further away.


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