German Speaking Customer Service Specialist

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completo

We are seeking a German-speaking Customer Service Representative to join our client's teams in Lisbon. This is a full-time position with a base salary plus bonuses.

As a Customer Service Representative, you will be responsible for addressing customer inquiries through various channels such as chat, email, and phone. You will also evaluate specific concerns and implement necessary measures to fulfill customer requirements.

You will collaborate with teams across different locations with aligned goals and report system irregularities and customer-facing issues to the appropriate department. Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery are essential.

Requirements:

  • A willingness and flexibility to work in shifts
  • German language C1 level, at least
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and ability to work under pressure and confidently answer a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products would be beneficial, relevant training will be provided
  • Shift rotation 24/7, 40 hours a week

Offer:

  • Permanent working contract
  • Food Allowance - paid monthly
  • Health Insurance
  • Birthday Day: 1 Extra leave day per year
  • Referral Program
  • Home Office: 2 days in the office and 3 days from home in average per week
  • Other Benefits – access to LinkedIn Learning, Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others


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