Customer Experience Specialist
hace 3 días
We are seeking a skilled Customer Experience Specialist to join our team in Hungary. As a German-speaking specialist, you will be responsible for delivering exceptional customer service to clients of a leading financial services company.
Key Responsibilities:- Customer Interaction: Respond to customer inquiries via phone, email, and live chat channels, ensuring prompt and professional responses.
- Information Provision: Provide accurate and timely information to customers, leveraging internal and external resources as needed.
- Documentation: Maintain accurate records of customer interactions and navigate documentation systems to enhance service delivery.
- Trend Analysis: Identify trends and patterns in customer interactions to improve service delivery and communicate insights to the team.
- Languages: Fluency in German (C1 level) and excellent verbal and written communication skills in English.
- Tech Skills: Strong user knowledge of common PC applications and ability to navigate software platforms.
- Interpersonal Skills: Flexibility, friendliness, resilience, and reliability in interactions with customers and colleagues.
- Communication: Effective conversation skills, showcasing linguistic fluency and clear pronunciation in German.
- Teamwork: Ability to thrive in team settings, contributing positively to the group dynamic and fostering collaboration.
- Competitive Salary: Enjoy a salary package that reflects your skills and experience, estimated at €30,000-€40,000 per year, depending on qualifications and performance.
- Job Security: Benefit from an indefinite contract, providing peace of mind in your career.
- Health Benefits: Access private health and life insurance for your well-being.
- Growth Opportunities: We provide guidance and resources to reach your full potential in your career.
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