German Customer Service Representative
hace 5 días
We are seeking a skilled German-speaking customer service representative to join our team at Wibit Consulting & Services (WibitCS) in Slovenia. As a remote employee, you will work from home and provide exceptional support to customers of a leading financial services company.
Estimated Salary: €38,000 - €48,000 per year based on experience and skills.
Job DescriptionThis is a full-time position with an indefinite contract, offering a dynamic and creative work environment with a positive atmosphere. Our ideal candidate possesses excellent communication and teamwork skills, linguistic fluency, and understandable pronunciation in German. They should be able to express themselves verbally and in writing with ease.
- Deliver top-notch customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Provide accurate and timely responses to customer inquiries via phone, email, and live chat support channels
- Navigate internal and external documentation to offer world-class support
- Identify and escalate priority or unresolved issues to relevant teams
- Route calls to the right resources when necessary and document all customer interaction information according to standard procedures
To excel in this role, you should have:
- Very good knowledge of German (at least C1 level)
- Excellent verbal and written communication skills in German
- Flexibility, friendliness, resilience, independence, and reliability
- Good conversation skills, linguistic fluency, and understandable pronunciation in German
- Basic credit card-specific knowledge desirable
We offer a comprehensive benefits package including:
- An excellent remuneration package based on experience and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Slovenia
- A dynamic and creative team with a positive atmosphere
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