Customer Service Representative with German Fluency

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completo

Are you a skilled communicator looking for a challenging opportunity? We have an exciting role for a Customer Service Representative with German fluency at one of our clients, a leading BPO in Hungary.

Job Summary:

We are seeking a highly motivated and customer-focused individual to provide exceptional service to customers of a financial services company. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

About the Role:

This is a full-time remote position that requires strong communication skills, both verbal and written. You will be working with a dynamic team that values collaboration and mutual respect. Our ideal candidate is a team player who is passionate about delivering high-quality service and is eager to learn and grow with our company.

Responsibilities:

  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

Requirements:

  • Very good user knowledge of common PC applications
  • Communicative knowledge / social skills / soft skills:
  • Very good knowledge of German (at least C1 level)
  • Good ability to express yourself verbally and in writing in German
  • Flexibility, friendliness, resilience, independence, reliability
  • Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
  • Good communication and teamwork skills
  • BASIC credit card-specific knowledge desirable

Offer:

  • Excellent remuneration package based on experience, skills and performance ($25,000 - $35,000 per annum)
  • Indefinite contract
  • Private health and life insurance
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential


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