Customer Service Representative with German Language Skills

hace 1 mes


Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completo

About the Role:

David Kennedy Recruitment is collaborating with a leading BPO in Slovenia to find experienced Customer Care Specialists fluent in German.

The ideal candidate will work remotely and support customers of a prominent financial services company.

Key Responsibilities:

  • Deliver exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring overall satisfaction
  • Research and provide accurate responses to customer inquiries via phone, email, and live chat channels
  • Navigate internal and external documentation to offer world-class service
  • Identify and escalate priority or unresolved issues to relevant teams
  • Route calls to the right resources when necessary and document customer interaction information according to standard operating procedures
  • Monitor and communicate emerging trends and patterns in resolved issues
  • Maintain high standards of customer satisfaction and experience while handling calls professionally based on quality guidelines
  • Follow established protocols, KPIs, and company policies for consistent delivery of customer service
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues and contribute to a positive team atmosphere

Requirements:

  • System knowledge: Good user knowledge of common PC applications
  • Communicative skills: Very good knowledge of German (at least C1 level)
  • Excellent verbal and written communication skills in German
  • Flexibility, friendliness, resilience, independence, reliability
  • Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
  • Good communication and teamwork skills
  • Basic credit card-specific knowledge desirable

What We Offer:

  • An excellent remuneration package based on experience, skills, and performance
  • A fully remote work arrangement from Slovenia
  • Private health and life insurance
  • An indefinite contract
  • A dynamic and creative team with a positive and friendly atmosphere
  • Opportunities for professional growth and development


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