Customer Care Representative in Serbia with German Language Skills
hace 5 días
We are a leading consulting and services firm, Wibit Consulting & Services (WibitCS), partnering with a prominent payments processor to recruit highly skilled German-speaking customer care specialists.
Job Summary:We are seeking a professional who can provide exceptional customer service and support to our clients. As a customer care representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction.
About the Role:The successful candidate will have strong communication skills, both verbal and written, and be fluent in German. The role is ideal for those looking to work from home in Serbia and enjoy a competitive salary and benefits package.
Responsibilities:- Provide prompt and efficient responses to customer inquiries through phone, email, and live chat.
- Research and resolve customer issues using internal and external documentation.
- Document all interactions according to standard operating procedures and route calls to appropriate resources when necessary.
- Identify and communicate emerging trends in customer inquiries, providing feedback to internal teams for continuous improvement.
- Fluent in German (both verbal and written).
- Must reside in Serbia and have the legal ability to work without the company's support.
- Familiarity with customer support software (e.g., Zendesk, Slack) and previous experience in customer or technical support.
- Background check required.
- Strong problem-solving skills and ability to work independently and as part of a remote team.
- Comfortable with process changes and able to demonstrate flexibility in work practices.
- Competitive salary: €18-20 per hour based on experience.
- Indefinite contract with job security.
- Comprehensive benefits package including private health and life insurance.
- Remote work opportunity with flexible scheduling.
- Positive work environment with a supportive atmosphere.
- Access to guidance and tools to help you reach your full potential.
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