Customer Support Professional with Expertise in German Language
hace 15 horas
We are seeking a skilled Customer Support Specialist with fluency in German to deliver exceptional customer support and contribute significantly to the success of our clients' experiences.
Key Responsibilities- Provide top-notch customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring customer satisfaction.
- Research and deliver accurate, timely responses to inquiries received through phone, email, and live chat channels.
- Utilize internal and external resources to offer exceptional service.
- Identify and escalate urgent or unresolved issues to the appropriate internal teams.
- Redirect calls to the correct departments when necessary, and accurately document customer interactions in line with standard operating procedures.
- Identify and communicate emerging patterns or trends in resolved issues.
- Aim to deliver high-quality customer satisfaction by ensuring all calls are handled professionally, following established quality guidelines.
- Follow company protocols, KPIs, and guidelines to ensure consistent and standardized service delivery.
- Foster teamwork and collaboration by working closely with colleagues, supervisors, and other departments to address customer issues, share insights, and contribute to a positive team dynamic.
- Strong proficiency with common PC applications.
- Fluent in German, with at least C1-level proficiency strong verbal and written communication skills in German.
- Flexible, friendly, and resilient, with a high degree of independence and reliability.
- Excellent conversational skills, fluency in the language, and clear pronunciation in German.
- Strong communication and teamwork abilities.
- Basic knowledge of credit card systems is a plus.
The estimated salary for this position is approximately $45,000 per year, based on industry standards and location. Additionally, Salve Consulting offers a competitive remuneration package, permanent contract, private health and life insurance, and a fully remote position based in Croatia.
We strive to create a work environment that celebrates diversity and inclusion. We believe that diverse experiences lead to richer innovation and a thriving workplace culture. If you meet the criteria outlined above, we encourage you to apply.
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