Customer Service Representative
hace 3 días
David Kennedy Recruitment is proud to collaborate with a reputable BPO boasting exceptional employee satisfaction ratings, seeking an experienced and skilled Customer Care Specialist to work in their office or remotely in Croatia.
**Job Summary:**
- We are looking for a highly motivated and customer-focused individual with fluency in German to deliver exceptional service as a Customer Care Specialist.
**Key Responsibilities:**
- Customer Service: Provide world-class service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction through phone, email, and live chat support channels.
- Research and Response: Conduct thorough research to provide accurate and timely responses to customer inquiries.
- Documentation and Resource Navigation: Effectively navigate internal and external documentation and resources to ensure seamless customer service.
- Troubleshooting and Escalation: Identify and escalate priority or unresolved issues to appropriate internal teams, while maintaining high-standard customer satisfaction.
- Quality and Consistency: Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent delivery of customer service.
- Team Collaboration: Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
**Requirements:**
- Languages:** Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication.
- Computer Skills:** Proficient in using standard PC applications.
- Soft Skills:** Strong flexibility, professionalism, resilience, self-sufficiency, and reliability; excellent communication and teamwork abilities.
- Knowledge:** Understanding of credit card-related concepts.
**What We Offer:**
- An excellent remuneration package based on experience, skills, and performance.
- An indefinite contract.
- Private health and life insurance.
- A dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
**Estimated Salary:** €25,000 - €35,000 per annum, depending on experience and qualifications.
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