Customer Service Advocate

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

At Sagan, we're seeking a highly skilled Customer Service Advocate to join our team. This is an exciting opportunity for someone who enjoys working in a dynamic environment and providing exceptional customer service.

Estimated salary: $50,000 - $60,000 per year.

**Job Overview:**

The Customer Service Advocate will be the primary point of contact for customers, managing communications through calls and emails. This role combines customer support with sales responsibilities, offering a unique blend of skills that will drive our business success.

**Key Responsibilities:**

  • Communicate effectively with customers via phone and email to schedule service appointments and address their concerns.
  • Utilize FieldEdge software to efficiently manage customer interactions and data, leveraging your problem-solving skills to resolve issues promptly.
  • Contribute to sales growth by understanding customer needs and recommending suitable services, fostering strong relationships with customers.
  • Maintain high levels of customer satisfaction by responding promptly and accurately to their inquiries.
  • Handle customer complaints professionally, escalating complex issues when necessary.
  • Ensure accurate data entry and management in our scheduling and CRM systems.

**Requirements:**

  • Prior experience in a customer-facing role, preferably in the HVAC or related service industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong organizational skills, with the capacity to multitask and prioritize tasks efficiently.
  • Proficiency in CRM and scheduling software; experience with FieldEdge or ServiceTitan is advantageous but not required.
  • Fluent English proficiency, with excellent written and verbal communication skills.


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