Customer Service Engineer
hace 4 días
Axionova Engineering Limited is seeking a highly skilled Customer Service Engineer to join their team. This is a full-time position with a competitive salary of $24.00 - $37.00 per hour.
About the RoleThe Customer Service Engineer will be the primary point of contact for clients seeking technical assistance with our products and services. They will diagnose issues, provide effective solutions, and ensure exceptional customer satisfaction.
This role requires close collaboration with other teams to improve product performance and overall user experience.
Key Responsibilities- Respond promptly to customer inquiries via phone, email, and chat.
- Identify and troubleshoot software, hardware, or tool-related issues, providing step-by-step guidance.
- Log and track all interactions and support requests accurately using a ticketing system.
The Customer Service Engineer will maintain friendly, professional communication with clients, explaining technical concepts in a clear and concise manner. They will also collect feedback from customers to evaluate the quality of support provided.
The ideal candidate will have strong analytical and problem-solving skills, with the ability to work independently while staying in close contact with team members and supervisors.
Requirements and Qualifications- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).
- At least 2 years of technical support or customer service experience, preferably in engineering or technology fields.
- Expertise in troubleshooting software, hardware, operating systems, applications, and networking issues.
- Familiarity with engineering tools and software.
- Experience using ticketing systems and remote support tools.
Axionova Engineering Limited offers a comprehensive benefits package, including 401(k), dental insurance, vision insurance, health insurance, life insurance, and paid time off. This is a fully remote position with flexible working hours, though overtime or on-call availability may occasionally be required.
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