Customer Service Director

hace 4 semanas


Buenos Aires, Buenos Aires C.F., Argentina Motorpoint A tiempo completo

About the Role:

We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.

Key Responsibilities:

  • Oversee the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups, and vehicle demonstrations.
  • Deliver exceptional customer service to ensure customers' needs are met and exceeded.
  • Resolve customer issues positively and on a same-day basis.
  • Work closely with the Sales Manager to streamline and improve the customer journey.
  • Liaise with other key departments to ensure customers receive their new cars in a same-day service.

Requirements:

  • A proven track record of strong customer service in a face-to-face environment.
  • Strong verbal and written communication skills.
  • Commitment to providing great customer service with strong organisational skills.
  • Ability to identify training needs and mentor others to be the best they can be.

What We Offer:

  • Paid time off to do something that makes you happy.
  • 31 days holiday plus days off for your birthday, getting married, or moving house.
  • Additional holidays for length of service.
  • Long service awards.
  • Staff discount on cars and finance options.
  • Discounts & cash back at hundreds of high street retailers & restaurants.
  • Smart Tech in partnership with Currys.
  • Cycle to work.
  • Pension.
  • Healthcare.
  • Enhanced Parental Leave.
  • Employee Assistance Programme (EAP).
  • Vocational and personal development training courses.
  • Quarterly team socials.
  • Team feasts.
  • Scratch card rewards.
  • Sharesave scheme (SAYE).

About Motorpoint:

We are the UK's leading omnichannel car retailer, offering nearly new cars to our customers. We pride ourselves on providing an unrivaled customer experience, and we're committed to creating a fantastic place to work for our colleagues.

Our Values:

We live by our values of Proud, Honest, Supportive, Happy, and Together. We believe that by creating a great work environment, we'll create the best possible experience for our customers and fuel the growth of our amazing business and the careers and opportunities for our colleagues.



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