Customer Service Director
hace 4 semanas
About the Role:
We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.
Key Responsibilities:
- Oversee the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups, and vehicle demonstrations.
- Deliver exceptional customer service to ensure customers' needs are met and exceeded.
- Resolve customer issues positively and on a same-day basis.
- Work closely with the Sales Manager to streamline and improve the customer journey.
- Liaise with other key departments to ensure customers receive their new cars in a same-day service.
Requirements:
- A proven track record of strong customer service in a face-to-face environment.
- Strong verbal and written communication skills.
- Commitment to providing great customer service with strong organisational skills.
- Ability to identify training needs and mentor others to be the best they can be.
What We Offer:
- Paid time off to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
About Motorpoint:
We are the UK's leading omnichannel car retailer, offering nearly new cars to our customers. We pride ourselves on providing an unrivaled customer experience, and we're committed to creating a fantastic place to work for our colleagues.
Our Values:
We live by our values of Proud, Honest, Supportive, Happy, and Together. We believe that by creating a great work environment, we'll create the best possible experience for our customers and fuel the growth of our amazing business and the careers and opportunities for our colleagues.
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