Customer Service Manager
hace 7 días
At Guaranteed Estimates, we're revolutionizing the roofing industry by connecting qualified homeowners with top-notch roofing partners.
Job DescriptionWe're seeking a highly skilled Customer Service Manager to join our team. As a key member of our sales department, you'll be responsible for onboarding new customers, providing exceptional support, and developing retention and referral programs to drive growth.
Main Responsibilities:- Onboard clients within 24 hours of sale closure, meeting with them via video call to walk through our comprehensive onboarding presentation.
- Act as primary point of contact, answering client inquiries promptly (within 30 minutes during working hours and 12 hours outside of typical working hours) and addressing concerns in a retention-focused manner.
- Create and maintain calendars for special events (birthdays, anniversaries, milestones) to foster a sense of community and recognize clients' achievements.
- Prepare and send regular reports highlighting campaign results, ensuring timely delivery and consistency.
- Develop and refine existing Client Retention and Referral Strategies, collaborating with business owners to introduce innovative ideas and track their effectiveness.
- Monitor weekly progress with teams to ensure objectives are met and identify areas for improvement.
Additional Responsibilities Include:
- Conducting data analysis to provide insights for process enhancements
- Maintaining strict attention to detail and verifying data accuracy
- Crafting clear and concise communication to effectively relay ideas to clients and internal teams
- Managing multiple projects concurrently
- Resolving issues efficiently and proactively offering effective solutions
$65,000 - $80,000 per year
About YouTo excel in this role, you'll need:
- In-depth knowledge of our services and ability to measure success
- Familiarity with our sales process and alignment with client expectations
- Data analysis skills and the capacity to provide actionable insights
- Excellent communication and problem-solving abilities
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