Relaxation Experience Coordinator
hace 3 semanas
About Us:
AIRE Ancient Baths is a unique wellness destination where time stands still. Inspired by ancient civilizations, our spas are located in restored historical buildings in the heart of globally acclaimed cities. With 8 international centers and upcoming locations in New York and Toronto, we pride ourselves on our international presence and warm work environment.
We have successfully created a caring, inclusive, and familiar atmosphere for all employees. Our Chicago location, for instance, showcases a beautifully restored factory from 1902 in River West, offering a unique and magical experience.
The Role:
As a Relaxation Experience Coordinator, you will play a vital role in delivering exceptional client experiences. Your responsibilities will include checking-in clients, guiding them through their bathhouse and massage experience, and coordinating with other team members to ensure seamless service.
Key Responsibilities:
- Deliver exceptional client experiences by providing personalized tours and ensuring timely check-ins.
- Coordinate treatments with massage therapists, taking into account client preferences and special requests.
- Provide clear guidance to clients throughout their experience, from the baths to their massage treatments.
- Maintain open communication with clients, addressing their needs and concerns in a timely and professional manner.
Requirements:
- Prior experience in a spa or hospitality setting is preferred.
- Strong customer service skills, with a friendly, outgoing, and personable demeanor.
- Energetic team player with a passion for delivering high-end client experiences.
- Ability to multitask, work under pressure, and think ahead to solve problems.
- Attention to detail is essential for ensuring client satisfaction and delivering exceptional service.
- Flexibility with scheduling is required, as business needs may change.
- Prior experience with reservation systems is a plus.
Why Work with Us:
- Competitive hourly rate: $19/hour.
- United Healthcare Insurance covers medical, dental, and vision expenses.
- Five paid sick days per year.
- Opportunities for growth and professional development.
- 401K savings plan and Commuter Benefits Program.
- Complimentary bath experience once a month, plus employee discounts.
- Employee Perks Program (TicketsAtWork) and Employee Referral Bonus Program.
- We value teamwork and create a welcoming and inclusive work environment where everyone's opinions and backgrounds are respected.
Salary: $19/hour. We offer a competitive package with opportunities for growth and professional development, making us an ideal destination for those seeking a fulfilling career in the wellness industry. At AIRE Ancient Baths, we prioritize our employees' well-being and recognize their dedication to delivering exceptional client experiences.
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