Operations Efficiency Manager
hace 9 horas
About World Business Lenders (WBL)
World Business Lenders (WBL) provides general-purpose short-term real estate collateralized commercial loans to a broad customer base of small and medium-sized businesses throughout the United States. As a U.S.-based company with a 100% remote workforce, we offer exciting opportunities for growth and development.
This is a remote Contract/Consultant position with flexible working hours, typically between 9:00am-6:00pm Eastern, Monday through Friday. However, working hours may vary based on operational requirements.
The job requires excellent oral and written command of the English language. Resumes must be submitted in English.
Key Responsibilities:
- Develop policies, procedures, forms, and reporting for all departments within the company.
- Draft Standard Operating Procedures (SOPs) and implement/manage Service Level Agreements (SLAs) for all staff companywide.
- Create structured project plans from start to finish.
- Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement.
- Assign and monitor resources to ensure project efficiency and maximize deliverables.
- Meet project deadlines, identify project obstacles, proactively mitigate risks, and escalate/resolve issues effectively.
- Track and report progress on various initiatives.
Requirements:
- 5-10 years of experience in project management or a relevant field.
- Loan/mortgage industry experience preferred.
- 100% fluency in English, with exceptional English verbal and written communication skills.
- Bachelor's Degree (four-year college or technical school) in Business Administration, Finance, Economics, or a related field preferred.
- Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required.
- Ability to prioritize effectively and meet deadlines.
- Excellent attention to detail.
- You must have your own laptop or desktop to use (the company does not supply equipment).
Compensation and Benefits:
- Contract/Consultant position.
- Salary: $60,000 - $90,000 per year, depending on experience (DOE).
- 11 US Paid Holidays.
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