Operations Manager
hace 7 días
We are seeking an experienced Operations Manager to join our team at Remotely Talents. This role is ideal for someone who thrives in a fast-paced, high-growth environment.
Job Responsibilities:- Project Execution and Process Management:
- Oversee and manage critical projects to ensure they meet quarterly goals set by the CEO and COO.
- Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software.
- Routine tasks adjustments
- Operations Oversight and Performance Tracking:
- Maintain KPI Standards: Set up regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards.
- Core Metrics Management: Take ownership of key operational metrics, like order accuracy, customer retention, inventory, and customer support efficiency.
- Documentation and Adaptation: Keep detailed records of workflows and make changes as needed to ensure smooth operations.
- Improvement Driven and Autonomy:
- Take full responsibility for your projects, balancing independence with clear accountability to company standards.
- Identify and Act on Improvements: Set up feedback systems, optimize processes, and keep productivity high.
- Risk Management: Proactively tackle minor issues to prevent bigger ones, keeping operations flexible and adaptive in a high-growth environment.
- Collaboration and Accountability:
- Implement Clear Responsibility Matrix: Establish a system for tracking roles and responsibilities for team members and partners.
- Mentor and Support Teams: Guide internal teams and support freelancers, ensuring clear and productive communication.
- Be a Cultural Ambassador: Reflect Emporia's values in all interactions and help spread our culture across the team.
- 5+ years in operations management, project management roles in e-commerce or consultancy.
- Experience with Notion, Google Sheets, and other project management tools (e.g., Asana, Monday.com).
- Proven success managing multi-regional projects and ensuring alignment with strategic goals.
- Familiarity with platforms like Shopify, Gorgias, and Google Workspace, or willingness to learn quickly.
As an Operations Manager at Remotely Talents, you can expect a salary range of $80,000 - $110,000 per year, based on experience and qualifications. Additionally, our company offers competitive benefits, including remote work flexibility and opportunities for growth and professional development.
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