Business Operations Specialist
hace 4 semanas
We are seeking a highly organized Business Operations Specialist to join our team at Sagan, an exclusive membership community for top executives and CEOs. The ideal candidate will have a proven track record in optimizing operational processes and supporting organizational aspects.
About the RoleThis is a key position that requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively. As a Business Operations Specialist, you will be responsible for managing client interactions, developing Standard Operating Procedures (SOPs), coordinating meetings, and analyzing Key Performance Indicator (KPI) data.
Key Responsibilities:- Manage client relationships through prompt and professional communication via email and phone calls.
- Develop and document SOPs and playbooks for onboarding, CRM management, and customer follow-ups.
- Coordinate weekly meetings to ensure efficient formats and agendas are in place.
- Analyze KPI data and management accounting reports to inform business decisions.
- Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
- Minimum 2 years of experience in an operations coordination role, preferably with experience in process optimization.
- Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
- Familiarity with CRM systems, productivity tools like HubSpot, Asana, and Microsoft Office, and experience in setup and implementation.
- Experience managing data for KPI dashboards and schedules.
- Team management experience, including tracking projects and ensuring operational efficiency.
The estimated salary for this position is $65,000 - $80,000 per year, depending on location and experience. This is a competitive salary range for a Business Operations Specialist in the United States.
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