Energy Exemplar Customer Advocate
hace 3 días
At Energy Exemplar, we empower our customers to navigate the complexities of the energy ecosystem with confidence. Our mission is to enable transformative energy decisions by providing innovative solutions.
We believe in empowering our people through flexibility, which has been a cornerstone of our success, fueling significant growth over the years. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are.
We champion the quality of our people, supporting various working arrangements that help them thrive. Our core values 'Customer Success', 'One Global Team', 'Integrity and Ownership' and 'Innovation Excellence' reflect the way we work and are always at the forefront of everything we do.
About the RoleThis position will engage, retain, enable and grow Energy Exemplar's customers. The Customer Success Manager (CSM) will act as the primary advocate for customers, guiding them along a simulation software journey and engaging resources across EE to accelerate adoption and expansion.
The CSM will be responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers, aiding customers in deriving maximum value from their investments using EE technologies, leading to project success, retention, and growth.
- Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
- Strategic customer relationship building alongside Account Executive to elevate the Energy Exemplar experience for customers across their organization
- Regular customer communications to inform on things like webinars, user group meetings, NPS, product updates, issue escalations, etc.
- Coordinating Executive Level success reviews with internal leadership, Solutions and Sales teams
- Ensure smooth renewals through proactive customer engagement and knowledge of customer goals and objectives; provide advanced notice of major platform changes, including price increases
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- Manage renewal opportunities within Salesforce throughout the renewal lifecycle
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