Customer Success Process Optimization Lead

hace 5 días


San Fernando del Valle de Catamarca, Catamarca, Argentina Energy Exemplar A tiempo completo
Job Description

We are seeking a strategic and analytical Operations Manager for Customer Success to optimize processes, data, and technology that drive retention, expansion, and efficiency within our Customer Success (CS) organization.

This role will work closely with regional CS leadership, Revenue Operations (RevOps), Sales, Finance, and Product teams to ensure seamless customer experiences, effective reporting, and scalable operations.

The successful candidate will be responsible for:

  • Strategy & Process Optimization
    • Monitor customer lifecycle and adherence to customer journey touch points to drive optimal adoption and net promoter score.
    • Drive process enhancements to monitor and facilitate customer engagement and satisfaction.
    • Collaborate with Customer Success teams to develop and implement strategies to increase customer retention and satisfaction.
  • Data & Reporting
    • Aggregate data from various systems and applications for further processes and reporting.
    • Report past results, current state of the business, and renewal and upsell forecasts to Customer Success leaders, regional leadership, and Chief Revenue Officer.
    • Analyze Key Performance Indicators (KPIs) to identify trends, patterns, and insights.


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