Customer Success Enablement Manager
hace 5 días
Who we are is what we do.
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.
Responsibilities
- Contribute to the development, delivery, and continuous improvement of our core global Customer Success enablement programs.
- Collaborate with stakeholders and subject matter experts across the business and content development colleagues to define, develop and deliver enablement programs that produce maximum impact.
- Set clear responsibilities and expectations for program stakeholders and provide continuous feedback.
- Develop a blended training program of remote content delivery as well as e-learning content.
- Define and track program milestones and KPIs with timely reporting.
- Deliver observable and measurable learning and evaluation outcomes in line with agreed business needs.
- Report to stakeholders on progress against KPIs per project.
- Engage with and understand audiences to ensure that programs meet their ongoing needs.
Requirements
- 3+ years in an enablement, program management role or similar
- Keen understanding of the Customer Success audience - minimum two years experience working in a Customer Success, Onboarding, or related role
- Training or a degree in relevant areas such as learning and development
- Passion for learning and inspiring others to do the same
- Outstanding organizational and project management skills, able to prioritize and balance dynamic and conflicting demands under the pressure of deadlines
- Can coach and provide feedback to team members, collaborators, and stakeholders
- A clear communicator and presenter, fluent in English
- Reliable and conscientious, with a commitment to delivering the best for your team and the company
- Can work independently as a thought leader with a high level of situational awareness, uses own initiative to identify and solve problem
- Outstanding interpersonal skills, can quickly build rapport and trust with others and motivate them
- Fast learner, eager to develop yourself and others, with an inclusive mindset
- Results-driven and entrepreneurial with a consistent track record of 'getting it done' in a dynamic environment
- Extensive experience working in the fast-paced technology sector
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you'll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
DISCLOSURE
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
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