Senior Customer Retention Specialist
hace 5 días
Senior Customer Retention Specialist (Work From)Company: Varsity Tutors
Overview: Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Argentina to join our team
Varsity Tutors is transforming how people learn with new and innovative technology, offering a full suite of learning products personalized to the needs of every learner.
Our award-winning online and mobile learning platforms connect students and professionals from around the world with personalized instruction to achieve any goal.
Come join our fast-growing team and help people get the educational help they need
Senior Retention Specialists are advocates for the clients of Varsity Tutors.
They assess needs, manage accounts to drive customer engagement, and increase retention through efficient and empathetic issue resolution.
This is a full-time, remote position focused on retaining existing customers during high-level escalations.
Senior Retention Specialists will work closely with our sales and training teams to ensure a positive experience for our clients.
Location: Fully Remote - Based in Argentina
Qualifications: Fluent in English3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phoneEducation, teaching, or tutoring experience is preferred, but not requiredHigh empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendationsStrong problem-solving skills and ability to adapt quickly in a fast-paced environmentConflict management skills and the ability to use high-level judgment when managing customer defectsAbility to remain calm and professional in stressful situationsExcellent verbal and written communication skillsAbility to work independently and multi-taskEquipment requirements: Required: PC or Mac with 8 GB of RAMNetwork requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular InternetUnderstand and appreciate that Nerdy is an apolitical company focused on helping people learn without being distracted by unrelated causesResponsibilities: Conduct and effectively manage a high volume of inbound phone calls to support current customersDeflect cancellation requests with a solutions-oriented approach that instills confidence in the productFull ownership of existing customers that are at risk of canceling servicesAddress complaints with the goal of increasing satisfaction and securing renewals or savesAchieve client onboarding, retention, and engagement targets set by managementAssess and understand the needs of our clients to make recommendations for educational products and servicesAssist in client service and build strong relations with our students and familiesManage client records to ensure proper follow-upCommunicate effectively with internal teams and external customersDe-escalate and handle challenging situations on a regular basisActively implement coaching and feedback in pursuit of providing customers with a high-quality experienceVarsity Tutors Leadership Principles: Relentless Focus on CustomersComfort with AmbiguityOwnershipSimplifyIntellectual CuriosityBuild TeamsThink BigInsist on High StandardsBias for ActionBuild TrustGo DeepHave ConvictionDeliver ResultsAre Right, a LotBenefits: Competitive Hourly Rate ($12/hr USD)Full-Time Position (40 hours per week, evenings and weekends required)Fully Remote PositionA once-in-a-lifetime opportunity to help transform how the world learnsA fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
#J-18808-Ljbffr
-
Retention Strategy Specialist
hace 4 días
Mar del Plata, Buenos Aires, Argentina Outscal Technologies A tiempo completoJob Description: As a Senior Customer Retention Specialist at Outscal Technologies, you will play a critical role in shaping the customer experience. You will work closely with our sales and training teams to ensure a positive experience for our clients.About the Role:This is a full-time, remote position focused on retaining existing customers during...
-
Customer Relationship Manager
hace 4 días
Mar del Plata, Buenos Aires, Argentina Outscal Technologies A tiempo completoJob Summary: Outscal Technologies is seeking a highly skilled Senior Customer Retention Specialist to join our team. This individual will be responsible for managing high-level customer escalations, driving customer engagement, and increasing retention through efficient issue resolution.About Us: Outscal Technologies is transforming the education industry...
-
Client Advocacy Expert
hace 4 días
Mar del Plata, Buenos Aires, Argentina Outscal Technologies A tiempo completoJob Overview: Outscal Technologies is a leading provider of innovative technology solutions for the education industry. As a Senior Customer Retention Specialist, you will be responsible for building strong relationships with our clients and advocating on their behalf to drive customer engagement and retention.About the Job:This is an exciting opportunity to...
-
Customer Support Specialist
hace 5 días
Mar del Plata, Buenos Aires, Argentina SupportYourApp A tiempo completoJob DescriptionWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at SupportYourApp. In this role, you will be responsible for providing exceptional customer service to our clients from around the world.About Us:SupportYourApp is a leading provider of technical, customer support, and CX services for tech companies...
-
Client Growth Specialist
hace 4 días
Mar del Plata, Buenos Aires, Argentina Capital Group A tiempo completoSales and Relationship Management PositionThis is an exceptional opportunity for a sales professional to join our team as a Relationship Manager and drive business growth in the RIA channel. You will be responsible for developing and implementing strategies to increase sales performance, building and maintaining relationships with RIA firms, and...
-
Senior Account Relationship Manager
hace 4 días
Mar del Plata, Buenos Aires, Argentina Capital Group A tiempo completoSenior Relationship Manager RoleThis is a high-growth opportunity for a seasoned sales leader to drive business expansion in the RIA channel. You'll collaborate closely with Senior Sales Force members to identify and pursue sales opportunities in the Northwest region.Your focus will be on managing American Funds Distributions presence and relationships with...
-
Senior Interaction Specialist
hace 4 horas
Mar del Plata, Buenos Aires, Argentina Fullstack Labs A tiempo completoAbout FullStackAt FullStack Labs, we are dedicated to creating a high-performance network where talented professionals can thrive in a positive and supportive environment.By focusing on transparency, fair opportunities, and professional growth, we empower our engineers to deliver their best work while collaborating with innovative teams worldwide.The...
-
Senior Java Developer Position
hace 8 horas
Mar del Plata, Buenos Aires, Argentina Jobfinder Spain A tiempo completoJob OverviewAt Jobfinder Spain, we're seeking an exceptional Senior Java Developer to join our team. As a key member of our Agile Engine group, you'll design and implement DataLake DFR tasks that interact with the Task Queue Service.We're looking for someone who can collaborate closely with customer teams to ensure successful migration of at least 50% of...
-
Technical Support Specialist
hace 6 días
Mar del Plata, Buenos Aires, Argentina SupportYourApp A tiempo completoJob DescriptionWe are seeking a skilled and dedicated Customer Support Consultant to join our team at SupportYourApp.Job Responsibilities:Customer Engagement: Provide timely and professional support to customers via email, phone, or chat.Relationship Building: Foster positive relationships with customers through active listening and effective...
-
Senior Full Stack Developer
hace 4 horas
Mar del Plata, Buenos Aires, Argentina Web: A tiempo completoAbout Us:GlobalLogic is a leader in digital engineering, helping brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. Our company integrates experience design, complex engineering, and data expertise to help our clients imagine what's possible and accelerate their transition into tomorrow's...
-
Node.js Technical Specialist
hace 5 días
Mar del Plata, Buenos Aires, Argentina Qinshift Group A tiempo completoWelcome to Qinshift Group:A leader in technological innovations, dedicated to creating impactful solutions.We're seeking a Senior Node.js Engineer with expertise in Java to contribute to our high-quality projects.
-
Especialista en Solución de Problemas
hace 2 días
Mar del Plata, Buenos Aires, Argentina Actif A tiempo completoActif busca a un/a Ingeniero de Soporte Técnico Senior para unir su talento a nuestro equipo. Como experto en solución de problemas, serás el/la primera referencia técnica dentro de nuestra organización.Nuestra EmpresaCon más de 10 años de experiencia, Actif se ha convertido en líder en soluciones para la industria automotriz en LATAM. Nuestro...
-
Full Stack Developer Senior/Specialist
hace 2 días
Mar del Plata, Buenos Aires, Argentina Web: A tiempo completoCompany OverviewGlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.Job DescriptionWe are seeking a highly skilled Senior .NET Developer to join our team as a Full Stack Engineer. As a key member of our technical team, you will be...
-
Software Engineer Lead
hace 8 horas
Mar del Plata, Buenos Aires, Argentina Web: A tiempo completoJob Description:We are seeking a highly skilled Full Stack Developer Senior/Specialist to join our team at GlobalLogic. As a member of our engineering group, you will be responsible for designing, developing, and implementing cutting-edge software solutions using .NET and .NET Core technologies. This is an excellent opportunity to work with a talented team...
-
Full Stack Developer Senior/Specialist
hace 3 días
Mar del Plata, Buenos Aires, Argentina Web: A tiempo completoFull Stack Developer Senior/SpecialistCompany: GlobalLogicJob ID: IRC174135Location: Argentina - Buenos Aires, La Plata, MendozaDesignation: Senior DeveloperExperience: 5-10 yearsFunction: EngineeringSkills: .NET, .NET Core, Angular, AngularJS, ASP.NET Web API, Azure, C#, CSS, Entity Framework, LESS, REST API automation, SASS, Scrum, SQL, Unit TestingRemote:...
-
Product Design Specialist
hace 17 horas
Mar del Plata, Buenos Aires, Argentina FullStack Labs A tiempo completoA Day in the LifeAs a Senior UX Designer, you will integrate directly into our client's team and work alongside existing designers and engineers on a daily basis.You will collaborate with cross-functional teams to design and develop user-centered solutions.Your expertise in Figma and visual design principles will drive the creation of intuitive and engaging...
-
Full Stack Engineer
hace 14 horas
Mar del Plata, Buenos Aires, Argentina Jobfinder Spain A tiempo completoFull Stack Engineer (Senior/Lead) ID30679Full time | AgileEngine | ArgentinaPosted On 02/13/2025Job InformationCity: MAR DEL PLATAState/Province: Buenos AiresPostal Code: 7600Industry: IT ServicesJob DescriptionAgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch.We create award-winning...
-
Senior Fullstack Developer
hace 3 días
Mar del Plata, Buenos Aires, Argentina Bluelight Consulting A tiempo completoSenior Fullstack Developer - Python/Flask + React - Remote, Latin AmericaBluelight is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives.With a steadfast commitment to delivering exceptional service to our clients, Bluelight excels in its focus on quality and customer satisfaction.Our mission...
-
Healthcare Training Specialist
hace 4 días
Mar del Plata, Buenos Aires, Argentina Athena Care Homes (UK) Ltd A tiempo completoAthena Care Homes (UK) Ltd. is committed to excellence in care provision.Job SummaryThis role requires a highly skilled trainer to develop and deliver comprehensive training programs to our care home staff. The successful candidate will work closely with General Managers and Regional Team to ensure training needs are identified and met...
-
Ingeniero de Soporte Técnico Senior
hace 2 días
Mar del Plata, Buenos Aires, Argentina Actif A tiempo completoOportunidad para sumar tu talento a Actif. Buscamos al/la primer Ingeniero de Soporte Técnico para liderar y revolucionar el soporte técnico de nuestras soluciones innovadoras.Si te apasiona brindar soporte avanzado, optimizar productos desde la experiencia del usuario y ser pieza clave en un equipo en crecimiento, este rol es para vos.Sobre ActifCon más...