Customer Support Specialist

hace 5 días


Mar del Plata, Buenos Aires, Argentina SupportYourApp A tiempo completo
Job Description

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at SupportYourApp. In this role, you will be responsible for providing exceptional customer service to our clients from around the world.

About Us:

SupportYourApp is a leading provider of technical, customer support, and CX services for tech companies globally. With over 30 countries represented and over 60 languages spoken, we offer a unique opportunity to work with diverse clients and teams.

Responsibilities:

  • Respond to and resolve customer inquiries and issues in a timely and professional manner.
  • Build long-lasting relationships with customers through effective communication and issue resolution.
  • Collaborate with external stakeholders, such as hotels, booking platforms, and service partners.
  • Meet key performance indicators (KPIs) and contribute to a positive customer experience.
  • Stay up-to-date with cutting-edge technology and best practices in customer support.
  • Work securely with sensitive customer information.

Requirements:

  • Excellent English skills (C1 level for both spoken and written).
  • Experience in customer support or a related field.
  • Experience in the tourism industry (desirable).
  • Analytical and research skills to effectively resolve complex customer issues.
  • Able to understand and empathize with customers' needs and concerns.
  • Positive, responsible, and proactive attitude.
  • Ability to work in a fast-paced environment and adapt quickly to changing situations.
  • Strong ability to learn and work with multiple software tools and platforms.

Benefits:

  • Flexible schedule to accommodate your needs.
  • Opportunity to work fully remotely.
  • Inclusive international environment with diverse teams and clients.
  • Compensation in USD.
  • Bonuses for referring friends and colleagues.
  • Paid intensive training and probation period.
  • Work-life balance and flexible working hours.
  • Responsive management interested in your growth and long-term cooperation.


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