Technical Support Representative
hace 7 días
We are looking for a Multilingual Customer Service Expert to join our global team at SupportYourApp. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences to clients worldwide.
About Our Company:
SupportYourApp is a multinational company specializing in premium outsourced customer support and CX services for tech companies globally. With hubs located in various parts of the world, we provide secure, reliable, and efficient solutions to our clients.
Key Responsibilities:
- Provide top-notch customer service via email, phone, or chat channels.
- Develop and maintain strong relationships with customers through effective communication and issue resolution.
- Collaborate with external stakeholders, including hotels, booking platforms, and service partners.
- Meet team KPIs and contribute to a positive customer experience.
- Stay current with the latest technologies and best practices in customer support.
Requirements:
- Fluency in English (C1 level) and other languages (desired).
- Previous experience in customer support or a related field.
- Knowledge of the tourism industry (an asset).
- Excellent analytical and research skills to effectively resolve complex customer issues.
- Able to understand and empathize with customers' needs and concerns.
- Positive, responsible, and proactive attitude.
- Ability to work in a fast-paced environment and adapt quickly to changing situations.
Benefits:
- Flexible schedule to suit your needs.
- Opportunity to work fully remotely.
- Inclusive international environment with diverse teams and clients.
- Compensation in USD.
- Bonuses for referrals and colleague recommendations.
- Paid training and probation period.
- Work-life balance and flexible working hours.
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