Success Strategist for Energy Exemplar Clients

hace 6 días


San Fernando del Valle de Catamarca, Catamarca, Argentina Energy Exemplar A tiempo completo
Our Commitment to Customers

We're dedicated to empowering our customers to achieve their goals. As a Customer Success Manager (CSM), you'll serve as the primary advocate for customers, guiding them along a simulation software journey and engaging resources across EE to accelerate adoption and expansion.

The CSM will be responsible for managing the entire post-sales lifecycle of a portfolio of Energy Exemplar customers, helping them maximize the value of their investment in our technology, resulting in successful projects, customer retention, and growth.

About the Role

This role will involve:

  • Building strong relationships with customers to enhance their experience across their organization
  • Maintaining open lines of communication with customers, keeping them informed about important events, such as webinars, user group meetings, NPS, product updates, and issue escalations
  • Coordinating regular success reviews with internal stakeholders, including leadership, Solutions, and Sales teams
  • Providing timely notices of significant platform changes, including price increases
  • Updating customer profiles within Salesforce with detailed information about customer health, including sentiment, license footprint, financial footprint, use cases, and organizational structure
  • Maintaining customer engagement at each lifecycle stage within HubSpot
  • Managing renewal opportunities within Salesforce throughout the renewal cycle
  • Ensuring the Salesforce Customer Success dashboard remains up-to-date for the portfolio


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