Customer Success Operations Manager

hace 7 horas


San Fernando del Valle de Catamarca, Catamarca, Argentina Armis Security A tiempo completo
{"title": "Customer Success Operations Manager", "description": "Transform Customer Success at Armis Security

Armis Security is seeking a seasoned Customer Success Operations Manager to lead our CS Operations team. This role will play a pivotal part in transforming our customer success organization into a more metrics-driven, efficient, and scalable entity.

The ideal candidate will have extensive experience in supporting and scaling customer success teams of similar or larger sizes. They must possess a clear vision of the potential and impact of CS operations and the ability to establish strong foundational processes that elevate the organization's maturity.

Key Responsibilities:

  • Develop and implement metrics and KPIs to drive performance and accountability within the customer success team.
  • Provide a clear and compelling vision for CS operations, aligning with the overall goals and strategy of the customer success organization.
  • Strategically plan and manage headcount to ensure optimal support and efficiency without significant team growth.
  • Evaluate and ensure that the tools and software used by the CS team are enhancing efficiency and effectiveness.
  • Lead and manage departmental and cross-departmental projects to drive strategic initiatives and improve processes.
  • Introduce best practices and establish and strengthen foundational processes and systems to elevate the maturity and effectiveness of the CS operations function.
  • Identify opportunities for process improvements and implement changes to drive efficiency and effectiveness.
  • Work closely with other departments, including product, engineering, and sales, to ensure alignment and effective cross-functional initiatives.

Requirements:

  • Proven experience in a leadership role within customer success operations, preferably in a high-touch product environment, of 3+ years.
  • Experience supporting and scaling customer success organizations of similar or larger sizes.
  • Strong metrics-driven approach with the ability to develop and implement effective KPIs.
  • Excellent project management skills, with a track record of successfully leading and completing complex projects.
  • Strategic thinker with the ability to develop and communicate a clear vision for CS operations.
  • Ability to do more with less, effectively managing resources and driving efficiency.
  • Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively across departments.
  • Proven ability to thrive in a fast-paced environment, delivering swift and effective results amidst evolving objectives.

Armis Security offers a comprehensive benefits package, including health insurance, discretionary time off, paid holidays, and a highly inclusive and diverse workplace. We are an equal opportunity employer and welcome applications from diverse candidates.", "lang_code": "en-US"}



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