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We are seeking a highly skilled Technical Account Manager to join our team at Transmit Security. As a Technical Account Manager, you will play a critical role in building and maintaining strong relationships with our customers, ensuring their success and adoption of our solutions.
Key Responsibilities- Customer Success: Ensure our customers achieve their desired outcomes by providing technical guidance, support, and expertise.
- Technical Leadership: Lead cross-functional teams to deliver world-class customer experiences, leveraging your deep technical knowledge and problem-solving skills.
- Customer Advocacy: Develop a deep understanding of our customers' business and technical needs, providing tailored solutions to address their evolving requirements.
- Onboarding and Adoption: Champion the onboarding experience for new customers, driving time-to-value and ROI by partnering with internal teams to deliver seamless product integrations.
- Troubleshooting and Resolution: Identify and resolve technical roadblocks for customers, ensuring they realize value from our products.
- Product Expertise: Develop a deep technical understanding of our products, their features, functions, and architecture, to address customers' business and security needs.
- Customer Enablement: Lead in-person, remote, and webinar sessions to educate customers on product features, best practices, and knowledge transfer.
- Account Management: Work with Sales and Field Engineers to develop new opportunities, provide feedback on account health, and drive customer satisfaction.
- Technical Leadership: Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions.
- Cross-Functional Experience: A track record of successfully working with cross-functional internal teams, leading technical projects, and resources.
- Technical Expertise: Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies, including SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management, Identity Orchestration, and WebAuthn.
- Cloud Architecture: Technical awareness of AWS, Azure, GCP cloud architectures, and OpenShift and Kubernetes frameworks.
- Communication Skills: Strong communication and presentation skills, with the ability to effectively communicate with all levels of management.
- Adaptability: Agility to adapt to quickly changing technical, business, and market needs.
- Travel Requirements: Willingness to travel as needed to support customer engagements in North America.
We are a fast-growing company that values diversity, inclusion, and employee growth. We offer a range of benefits, including fully funded medical, dental, and vision coverage, 401K, EAP, hybrid-work, commuter benefits, parental leave, life/disability/AD&D insurance, pet insurance, and home insurance.
