Customer Engagement Manager
hace 1 mes
Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.
Ok, so what exactly does Armis do? Connected assets are growing at an explosive rate, across every industry and every geo. In today's world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they're critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they're also the last line of defense against today's sophisticated cyber criminals.
Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet's leading tech and cybersecurity players. And we're building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.
Do you thrive in fast-paced environments and have a passion for delivering successful solutions to customers? Are you an effective communicator who can bridge the gap between the customer and technical engineering and product teams? If so, then we want to hear from you We are seeking a talented Customer Engagement Manager (CEM) to join our growing Customer Experience team and play a pivotal role in the delivery and success of our industry-leading cybersecurity SaaS product. In this role, you will be responsible for coordinating all aspects of the product implementation, ensuring projects are delivered on time and meet the highest quality standards. You are the glue that holds everything together, ensuring customer engagements are delivered effectively and efficiently.
Responsibilities: Partner with technical account managers (TAMs) and sales teams to define key success outcomes - identify objectives, formulate success plans, and ensure everything aligns with the customer journey.Develop and maintain Project Plans, Success Plans, and Get Well Plans for assigned initiatives and ensure each project contributes to the customer's success.Manage dependencies across various technical teams (e.g., Product, Support, R&D) and ensure clear communication and collaboration.Be the communication hub, keeping stakeholders informed, managing expectations, and fostering collaboration across different teams.Proactively identify and mitigate potential risks and roadblocks throughout the customer lifecycle.Track project progress, measure success against established metrics, and report key findings to stakeholders.Work with Technical Account Management teams to define and implement processes for continuous improvement.Foster a culture of ownership and accountability within the Customer Experience organization.Qualifications: Bachelor's degree in a STEM-related field (or equivalent experience).Minimum 3-5 years of experience in a customer-facing role, such as Customer Project Management, Professional Services Delivery Management, Customer Success Management etc.Proven experience in managing complex technical projects and ensuring successful delivery on time and within budget.Excellent communication, collaboration, and interpersonal skills with the ability to effectively bridge the gap between technical and non-technical stakeholders.Experience working in a fast-paced, SaaS environment is a plus.Proficiency in project management tools (e.g., Smartsheets, Gainsight, Jira, Asana).Experience delivering cybersecurity products.Strong understanding of Agile methodologies (e.g., Scrum, Kanban).A passion for our company's mission and the industry we serve.Pay ranges $94,000 to $158,000.
The salary range listed does not include other forms of compensation or benefits (e.g., bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
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