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Technical Account Manager
hace 2 meses
About the Role:
We are seeking a highly skilled Technical Account Manager to join our team at mabl. As a Technical Account Manager, you will be responsible for managing technical relationships with our largest and most strategic customers. You will act as our primary tech liaison, supporting ongoing implementations and usage of mabl across enterprise organizations, ensuring teams have optimal experiences with our product and are able to achieve their goals and objectives around software quality.
Key Responsibilities:
- Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor.
- Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform.
- Facilitate successful outcomes of their business and technical objectives through usage of mabl.
- Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem.
- Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement.
- Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc.
- Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs.
- Represent mabl at speaking engagements, conferences, and other promotional events.
- At times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts.
Requirements:
- At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role.
- The initiative and drive of a self-starter with the collaborative spirit of a team player.
- Experience working with front-end web technologies and APIs.
- A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition.
- Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs.
- Professional experience with test automation and/or DevOps tools is a major plus.
- Some project management experience.
- You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value.
- You are an effective communicator; we are a small team, and you will impact every aspect of our company.
- Are generally available to work collaboratively with an East Coast team from late morning to mid-afternoon.
About mabl:
mabl is the enterprise SaaS leader of intelligent, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API, and mobile web tests that result in faster delivery of high-quality, business-critical applications. That's why customer-centric brands like Charles Schwab, jetBlue, Dollar Shave Club, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand.
