Customer Success Manager

hace 7 horas


San Fernando del Valle de Catamarca, Catamarca, Argentina CaptivateIQ A tiempo completo
About the Role

We are seeking a seasoned professional to drive revenue growth and deliver exceptional customer service as a Customer Success Manager at CaptivateIQ. The ideal candidate will have a proven track record of driving revenue growth, providing top-notch customer service, and embodying a solution-oriented mindset.

Responsibilities:
  • Act as the primary point of contact for assigned client accounts, providing dedicated support to address their needs and ensure their success.
  • Collaborate closely with internal teams, including sales, professional services, and support, to align efforts and deliver seamless, effective solutions that meet client needs.
  • Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives.
  • Own the renewal process, working proactively with clients to ensure their continued satisfaction and commitment.
  • Build an in-depth understanding of the customer's business to identify and pursue upsell and cross-sell opportunities within existing client accounts to maximize revenue and expand the scope of services provided.
  • Monitor and track account health, performance metrics, and customer satisfaction levels, taking proactive measures to address any issues or concerns to ensure client success.
  • Stay informed about industry trends, market developments, the competitive landscape, and company strategy to provide clients with relevant insights and maintain a competitive edge.
Requirements:
  • 2-4 years of experience in account management, customer success, or a similar role.
  • Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer service.
  • Strong interpersonal and communication skills, with the ability to manage contract negotiations and objection handling.
  • Strategic thinker with the ability to identify opportunities, solve problems, and drive results.
  • Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • Ability to work independently in a fast-paced startup environment.
  • Experience working cross-functionally with Product, Support, Marketing, Billing, and other functions.
Bonus Points:
  • Experience in commissions, finance, or accounting.
  • Prior experience in Customer Success, Account Management, Sales, or similar experience focused on customer retention and revenue growth.
  • Proficiency with popular CRMs (e.g. Salesforce) and Customer Success tools.
Benefits:
  • (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
  • Flexible vacation days and quarterly mental health days so you can recharge
  • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
  • One-time work from home stipend & annual stipends for professional development and caretaking
  • Virtual team lunches to keep you connected
  • (US-ONLY) 401k plan to participate in and save towards the future
  • Newest Apple products to help you do your best work
  • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent.

CaptivateIQ participates in E-Verify, a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.



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