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Senior Customer Success Manager NAM
hace 2 meses
We're building the infrastructure to power borderless teams, enabling businesses to hire anyone anywhere compliantly at the push of a button.
Our technology handles global payroll, benefits, taxes, and compliance, empowering businesses to expand globally with ease.
The RoleAs a Senior Customer Success Manager at Horizons, you'll play a pivotal role in the client onboarding experience, ensuring our clients successfully transition into and utilize our suite of services.
You'll be the primary point of contact post-sale and throughout the customer lifecycle, understanding our clients' unique needs, cultural nuances, and business goals to ensure they derive maximum value from our solutions.
Main Responsibilities- Drive Revenue Growth: Strategically manage client relationships to identify opportunities for upselling, cross-selling, and expanding the adoption of our products or services within existing client accounts.
- Ensure Client Success: Provide proactive support and personalized solutions to achieve clients' business objectives, ensuring a seamless onboarding experience and ongoing value realization.
- Mentor and Guide: Foster a collaborative environment focused on continuous learning, professional development, and delivering exceptional client outcomes, mentoring junior members of the Customer Success Team.
- Leadership and Mentoring: Strong leadership and mentoring skills, with experience in guiding and developing junior team members.
- Communication and Negotiation: Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders and drive consensus across cross-functional teams.
- Strategic Thinking: Strategic thinker with analytical abilities to interpret data, identify trends, and leverage insights to optimize client outcomes and business impact.
We're a technology company, not an accountancy, payroll provider, recruitment firm, or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our team is passionate about enabling people to work in dream jobs, for every company, and from anywhere in the world. We believe in hiring from within and going the extra mile to retain top talent.
As a Horizoneer, you'll enjoy a competitive salary, asynchronous working environment, remote-first company culture, and opportunities for growth and development.
