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Technical Service Relationship Manager
hace 2 meses
We are seeking a skilled Technical Service Relationship Manager to join our team at the JD Group. As a key member of our organization, you will play a pivotal role in managing and resolving technical queries originating from customer service related to single client issues.
This position will oversee the contract management of an outsourced company that handles day-to-day technical queries for customer service (CS) tech issues. As the point of escalation, you will ensure that technical issues are addressed promptly and effectively, maintaining high customer service standards.
Key Responsibilities:
- Manage technical queries from customer service, focusing on single-client issues.
- Ensure timely and accurate resolution of technical queries, maintaining high customer service standards.
- Collaborate with internal and external teams to address and resolve technical issues.
Benefits Include:
- A competitive salary of $80,000 per annum.
- An incremental holiday allowance.
- Staff discount on qualifying purchases across JD retail stores and online.
- Exclusive colleague bike discount scheme.
- Discounted gym membership.
- Personal development opportunities to learn and develop at work.
- Access to apprenticeships and accredited qualifications.
The ideal candidate will have strong technical expertise, excellent leadership skills, and the ability to drive continuous improvement in customer service processes. We offer a dynamic work environment, opportunities for growth and development, and a chance to make a real impact within our organization.
To be successful in this role, you will need to possess a bachelor's degree in information technology, computer science, business administration, or a related field. Relevant certifications, such as ITIL, PMP, are desirable. Experience working in customer service or technical support management is also essential.
