Logistics Relationship Manager
hace 1 semana
Buenos Aires, Argentina | Freight Transport and Customer Service | Full-time
We are seeking a skilled Logistics Relationship Manager to build strong relationships with customers, design customer experiences that foster loyalty, and provide exceptional support.
Your Key Responsibilities- To drive customer satisfaction by providing helpful information, answering questions, and responding to complaints in a timely manner.
- To establish and maintain operational relations with customers through daily interactions, regular care visits, and proactive advising and consulting.
- To qualify customer inquiries, provide quotations within the given price band, and follow up to ensure quotations are accepted and closed.
- To support customer onboarding by ensuring inclusion and transfer of customer requirements into our systems alongside the initial customer order.
- To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- To document, resolve, analyze all complaints, identify, share, and eliminate root causes.
- To create, review, and refine customer reports.
- To ensure delivery against all financial targets and strategic objectives.
- Bachelor's degree in International Relations or similar fields.
- +2 years of experience in customer service.
- Previous experience in import sea logistics processes.
- Advanced English language skills.
We offer a competitive salary of $45,000 - $60,000 per year, excellent training programs, tuition reimbursements, employee discounts, benefits package, and more. At Kuehne+Nagel, we are committed to matching your excitement with a company culture that puts people first.
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