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Technical Support Specialist II
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As a Desktop Support Analyst II at Thermo Fisher Scientific, you will provide technical support to computer system users, answering complex questions and resolving problems associated with computer hardware and software.
Key Responsibilities- Provide direct technical support to computer system users, including troubleshooting and resolving issues with operating systems, hardware, and software.
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
- Install and support PC, laptop, tablet, and mobile hardware and software, including software licensing and inventory management.
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
- 2-3 years of experience in IT technical support, Windows operating system troubleshooting, hardware and software maintenance, and experience handling IT ticketing systems.
- Knowledge of ITIL practices and experience in a multinational organization is a plus.
- Intermediate level of English language proficiency.
