Technical Support Specialist

hace 3 semanas


Buenos Aires, Argentina Skilled Wound Care A tiempo completo

**Responsibilities**:

- Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.
- Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.
- Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes.
- Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication.
- Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems.
- Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs.
- Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution.
- Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues.
- Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets.

**Requirements**:

- 2-3 years of experience working in IT or technical support roles, preferably within a healthcare or clinical environment.
- **Fluent spoken and written English required**
- Extensive knowledge and troubleshooting experience with iOS, Android, Windows, and Mac operating systems.
- Familiarity with electronic health record systems and healthcare IT infrastructure is preferred.
- Excellent organizational skills and the ability to manage multiple tasks effectively, prioritizing work to meet deadlines.
- Fluency in spoken and written English, with strong communication skills and the ability to understand and articulate technical concepts effectively.
- Strong interpersonal skills, able to collaborate effectively with colleagues and stakeholders from various departments.
- Flexibility in work hours, capable of covering shifts from 6:30 AM PST to 10 PM PST based on business needs.
- Quick learner with the ability to adapt to evolving technologies and acquire new technical skills.
- Possessing a calm and composed demeanor, even in high-pressure situations, and capable of delivering high-quality support consistently.

**This position will be as an independent contractor**

**Please submit resume in English**

If you meet the qualifications outlined above and are ready to contribute to a team dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff, we encourage you to apply

**Great Place to Work® Certified**

**Skilled Wound Care** is proud to be Certified by** Great Place to Work®** for the **3rd** year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year,** 95%** of employees said it's a great place to work - **39%** higher than the average U.S. company.



  • Buenos Aires, Argentina Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...

  • Technical Support

    hace 3 semanas


    Buenos Aires, Argentina FirstCallComplete A tiempo completo

    We are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support. **Responsibilities**: - Resolving technical issues and user queries in a clear and friendly manner. - Documenting and...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    Builder Lead Converter:Technical Customer Support Specialist (TCSS):Builder Lead Converter, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and contribute to our mission of empowering builders...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...

  • Technical Specialist

    hace 2 semanas


    Buenos Aires, Argentina Piano A tiempo completo

    **Position Overview** Piano is seeking a Technical Specialist who is responsible for the successful technical implementation of our software, advanced solutioning and consulting, and the production of scripts, documentation, and presentations. Technical Specialists also serve as escalation engineers for Level II technical support. We are looking for...

  • Technical Support

    hace 2 semanas


    Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completo

    ChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...

  • Technical Support

    hace 2 semanas


    Buenos Aires, Argentina FirstCallComplete A tiempo completo

    We are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support.Responsibilities: Resolving technical issues and user queries in a clear and friendly manner. Documenting and tracking support...


  • Buenos Aires, Argentina Siena AI A tiempo completo

    **About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Client Support Specialist

    hace 3 semanas


    Buenos Aires, Argentina Sagan A tiempo completo

    **Client Support Specialist** **Location**:Remote (EST) **Work Schedule**:Monday - Friday, 08:00 AM - 05:00 PM EST **About Us**:Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic...

  • Support Specialist

    hace 3 semanas


    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Sales Support Specialist

    hace 4 semanas


    Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Sales Support Specialist - Technical Sales EL**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Java Technical Support

    hace 2 semanas


    Buenos Aires, Argentina Soft Dev Team A tiempo completo

    We are seeking a passionate Java expert to join our team as a Java Technical Support specialist. In this role, you will be responsible for providing technical assistance and solutions to our clients, ensuring an excellent level of service and satisfaction. If you have strong knowledge of Java and enjoy helping others, this is a great opportunity for...

  • Sales Support Specialist

    hace 4 semanas


    Buenos Aires, Buenos Aires C.F., Argentina ABB A tiempo completo

    Sales Support Specialist / Product Specialist - Drives & MotorsJoin ABB's team to be part of the journey towards a more productive and sustainable future for society and industry.At ABB, diversity and inclusion are at the forefront of our goals across various dimensions: gender, LGBTQ+, abilities, ethnicity, and generations. Together, we embrace and...


  • Buenos Aires, Buenos Aires C.F., Argentina ABB A tiempo completo

    Sales Support Specialist / Product Specialist - Drives & MotorsJoin ABB's team to be part of the journey towards a more productive and sustainable future for society and industry.At ABB, diversity and inclusion are at the forefront of our goals across various dimensions: gender, LGBTQ+, abilities, ethnicity, and generations. Together, we embrace and...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    **Company Description**: **Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    **Company Description** Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Job Description The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be...