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Technical Support Specialist
hace 1 semana
About the Role
We are seeking a highly skilled Technical Support Specialist to join our Global Services team at CloudLinux Inc. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our worldwide customers.
The ideal candidate will have strong Linux skills and be able to analyze and solve different technical issues. You will work closely with developers, troubleshooting, bug-fixing, and issue-tracking.
Key Responsibilities:
- Give top-notch technical support to international customers.
- Analyze and resolve complex technical issues using your expertise in Linux.
- Collaborate with software developers to troubleshoot, fix bugs, and track issues.
- Engage directly with customers to ensure they're satisfied with our products and services.
- Contribute to product development by sharing your insights on customer pain points and use cases.
- Create Knowledge Base articles based on your findings and experiences.
Your Background:
- You possess technical expertise, problem-solving skills, and a customer-centric mindset.
- Familiarity with Linux is essential, as you'll be supporting a leading web hosting platform.
- Excellent organizational, resourcefulness, and responsiveness are necessary, especially when working remotely.
- You're flexible, willing to adapt to changing situations, and able to work shifts or varying schedules to support our 24/7/365 operation.
What We Offer:
- A focus on professional growth and development opportunities.
- Challenging projects that allow you to grow professionally.
- Flexible working hours to suit your needs.
- Paid vacation time and comprehensive sick leave policy.
- Medical insurance reimbursement and co-working space amenities.
- The chance to contribute innovative ideas that can shape the company's future.
