Technical Support Specialist

hace 7 meses


Buenos Aires, Argentina Skilled Wound Care A tiempo completo

**Responsibilities**:

- Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.
- Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.
- Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes.
- Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication.
- Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems.
- Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs.
- Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution.
- Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues.
- Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets.

**Requirements**:

- 2-3 years of experience working in IT or technical support roles, preferably within a healthcare or clinical environment.
- Extensive knowledge and troubleshooting experience with iOS, Android, Windows, and Mac operating systems.
- Familiarity with electronic health record systems and healthcare IT infrastructure is preferred.
- Excellent organizational skills and the ability to manage multiple tasks effectively, prioritizing work to meet deadlines.
- Fluency in spoken and written English, with strong communication skills and the ability to understand and articulate technical concepts effectively.
- Strong interpersonal skills, able to collaborate effectively with colleagues and stakeholders from various departments.
- Flexibility in work hours, capable of covering shifts from 6:30 AM PST to 10 PM PST based on business needs.
- Quick learner with the ability to adapt to evolving technologies and acquire new technical skills.
- Possessing a calm and composed demeanor, even in high-pressure situations, and capable of delivering high-quality support consistently.

**This position will be as an independent contractor**

If you meet the qualifications outlined above and are ready to contribute to a team dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff, we encourage you to apply

**Great Place to Work® Certified**

**Skilled Wound Care** is proud to be Certified by** Great Place to Work®** for the **3rd** year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year,** 95%** of employees said it's a great place to work - **39%** higher than the average U.S. company.

LI-Remote



  • Buenos Aires, Buenos Aires C.F., Argentina Hunters International Sdn Bhd A tiempo completo

    Unlock your potential in a rewarding career at Hunters International Sdn Bhd, where innovation meets expertise.About the RoleWe are seeking an experienced Technical Support Specialist to join our team, providing exceptional technical support and solutions for our clients in Greater China. As a key member of our support team, you will be responsible for...


  • Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    Job Summary:">We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our worldwide customers.">Key Responsibilities:">Provide world-class technical support to customers via phone, email, and chat.Analyze and solve complex technical...


  • Buenos Aires, Buenos Aires C.F., Argentina Media A tiempo completo

    Job Title: Junior Office IT SupportAbout the Role:We are seeking an experienced IT professional to join our Global IT team as a Junior Office IT Support Specialist. In this role, you will be responsible for providing technical support to our staff, troubleshooting hardware and software issues, and maintaining our in-office IT infrastructure.Key...


  • Buenos Aires, Argentina Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About the RoleSagan is an exclusive membership community connecting global talent with leading American companies. As a Technical Systems Support Specialist, you will be responsible for monitoring, triaging, and responding to server and network alerts in line with service level agreements.

  • Technical Support

    hace 7 meses


    Buenos Aires, Argentina FirstCallComplete A tiempo completo

    We are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support. **Responsibilities**: - Resolving technical issues and user queries in a clear and friendly manner. - Documenting and...


  • Buenos Aires, Buenos Aires C.F., Argentina buscojobs Argentina A tiempo completo

    About MJK ConnectionsMJK Connections is a renowned partner of Member Loyalty Group, specializing in providing exceptional services to credit unions. Our mission is to deliver top-notch solutions that exceed our clients' expectations.Job SummaryWe are seeking a highly skilled Program Support Specialist to join our team. The successful candidate will be...


  • Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    Are you passionate about delivering exceptional customer experiences? As a Technical Support Specialist at SupportYourApp, you'll play a critical role in providing top-notch support to clients from around the globe.We're looking for a highly skilled and dedicated individual to join our team as a Customer Service Representative. In this role, you'll be...


  • Buenos Aires, Buenos Aires C.F., Argentina Flipdish A tiempo completo

    We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Argentina. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers.With a strong background in customer service and technical support, you will work closely with our internal teams to...


  • Buenos Aires, Argentina TASQ Staffing Solutions A tiempo completo

    We are Looking for a Technical Support Specialist L1 or L2. Location: Shaw Blvd. Mandaluyong Work Set-up: onsite/Shifting. Job Description: Provide first class customer service/support via telephone, email, chat, and any future channel Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customersTriage inbound...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...

  • Technical Support

    hace 6 meses


    Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completo

    ChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...


  • Buenos Aires, Argentina Siena AI A tiempo completo

    **About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...


  • Buenos Aires, Buenos Aires C.F., Argentina ESET A tiempo completo

    Job Title: Technical Support Specialist - Regional LATAMJob Summary:To provide expert technical support to clients in the LATAM region, ensuring timely resolution of incidents and requests. This role involves investigating and diagnosing complex technical issues, collaborating with development teams, and creating knowledge articles to enhance the support...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Buenos Aires, Argentina IQVIA A tiempo completo

    **Job Overview** The Technical Services Specialist supports test code requirements gathering and database design requests. In addition, the Technical Services Specialist may support quality investigations and responds to pre - and post-analytical queries. The Technical Services Specialist ensures standardization of test directories across systems. - **CV...


  • Buenos Aires, Buenos Aires C.F., Argentina Techunting A tiempo completo

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Techunting. This is an exciting opportunity for individuals who can provide top-notch technical support services in a fast-paced environment.


  • Buenos Aires, Buenos Aires C.F., Argentina TechBiz Global GmbH A tiempo completo

    TechBiz Global GmbH is a leading provider of innovative technology solutions, and we are seeking a skilled Technical Support Specialist to join our Customer Success department.As a key member of our team, you will play a crucial role in delivering exceptional technical assistance and support to our clients, ensuring their satisfaction and success with our...


  • Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Sales Support Specialist - Technical Sales EL**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....