Enterprise Upsell Director

hace 6 días


San Fernando del Valle de Catamarca, Catamarca, Argentina Captivateiq A tiempo completo

Sales Excellence at CaptivateIQ

CaptivateIQ is the go-to Sales Performance Management solution for forward-thinking businesses, trusted by customers like Affirm, Gong, and Figma. As a seasoned Account Director, you will be part of a high-performing team that drives revenue growth and customer satisfaction through strategic account expansion. With a proven track record of success in account management or sales, you will own the expansion motion for a portfolio of existing customers, leveraging your expertise to identify and nurture opportunities that drive business results.

About the Role:

This is an exceptional opportunity to join a fast-growing company that values innovation and customer success. As an Account Director, you will work closely with cross-functional teams to deliver tailored solutions that meet customer needs and drive business growth. You'll be responsible for owning the end-to-end sales motion for upsell and cross-sell opportunities within assigned accounts, building strong relationships with key customer stakeholders, and developing tailored value propositions to present to customers.

Your Key Responsibilities:

  • Owning the end-to-end sales motion for upsell and cross-sell opportunities within assigned accounts.
  • Building and maintaining strong relationships with key customer stakeholders, including executives, to deeply understand their business goals and challenges.
  • Prospecting creatively within accounts to identify and qualify potential expansion opportunities by analyzing customer data, usage patterns, feedback, and relationships.
  • Acquiring in-depth knowledge of common pain points and executing successful demos to show how they are solved with the CaptivateIQ platform.
  • Developing tailored value propositions and business cases to present to customers, with support from Solutions Engineers.
  • Negotiating and closing deals, ensuring alignment with customer success and company goals.
  • Partnering with Customer Success Managers to ensure alignment on customer objectives and deliverables.

Requirements:

  • 7+ years of experience in Account Management or Sales within a SaaS or technology company, preferably selling a technical product.
  • Proven track record of achieving or exceeding quota in upsell, cross-sell, or account expansion.
  • Demonstrated success in building business cases for enterprise-level customers, and managing six/seven-figure deals with complex buying cycles.
  • Strong understanding of SaaS business models, the customer lifecycle, and a land-and-expand motion.
  • Exceptional relationship management and communication skills, with the ability to influence C-level executives.
  • Strong analytical skills, with the ability to leverage data to identify trends and opportunities.


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