Global Technical Account Manager
hace 6 días
About the Role:
We are seeking a highly skilled Technical Support Engineer / API Trading Support to join our TechOps team. As a key member of the team, you will be responsible for providing technical support and handling urgent escalation from high-profile institution customers for API trading-related issues.
Key Responsibilities:
- Provide technical support and handle urgent escalation from high-profile institution customers for API trading-related issues.
- Collaborate with product and developer teams to identify and resolve issues.
- Develop and maintain documentation to ensure knowledge sharing and improvement.
Requirements:
- Over 5 years of experience in technical roles.
- Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines.
- Excellent communication and teamwork skills.
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