Help Desk Technical Lead
hace 2 días
Job Overview: As a Senior Service Desk Analyst, you will be responsible for delivering exceptional technical support to our global client base. If you're a tech-savvy individual with a talent for resolving complex issues and excellent communication skills, we'd love to hear from you.
Main Responsibilities:
- Perform thorough incident diagnosis and resolution, escalating as necessary.
- Proactively create knowledge articles to optimize the resolution process and elevate customer satisfaction.
- Ensure accurate logging of all Incidents, Requests, Changes, and problems, following established processes.
- Offer level 2 technical assistance.
Required Experience and Skills: For success in this position, you'll need significant experience in troubleshooting, coupled with fluency in Spanish and English. Familiarity with Jira, Office 365, Teams, Active Directory, and Exchange is essential. Strong collaboration skills, flexibility, and the capacity to travel internationally (up to 30%) are also crucial.
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