Help Desk Support English
hace 2 días
Help Desk Support English & Portuguese page is loaded
Help Desk Support English & PortugueseApply locations: ARG - BUENOS AIRES
Time type: Full time
Posted on: Posted 5 Days Ago
Job requisition id: 51516962
Job Description:
At DXC, we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC account teams advise, create, orchestrate, and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs, and we proactively share relevant ideas, insights, and experience to create a plan for addressing those needs.
About this role
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, and service delivery. Technical teams focus on solving various business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers on standard, specialized, or complex systems.
Languages:
- Portuguese: Advanced (required).
- English: Intermediate/advanced (required).
Shift:
Saturday, Sunday, and Monday 8 to 20hs + Tuesday 8 to 12hs
Remote position; could also be a future site position in DXC (Nuñez, CABA).
What You'll Do
- Work more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features and options, based on customer entitlement.
- Proactively assist customers to avoid or reduce problem occurrence.
- Work is reviewed periodically by Supervisor or Team Lead.
Who you are
- High school education or equivalent.
- Typically requires 1 year of general experience, or equivalent combination of experience and college-level education.
Knowledge and Skills:
- Superior skills in both written and verbal communication.
- Experience in customer-facing roles, either remote or face-to-face.
- Computer proficiency with applicable software applications (e.g., Microsoft Office, CAD, Adobe Suite, programming).
- Problem-solving skills.
- Accuracy in data entry.
- Excellent fluency in the language to be supported.
- Experience in a phone-based remote role, e-support, e-chat, or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes, as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
DXC offers a great benefits package DXC Argentina has a new benefit for our employees. As of April 2023, DXC Argentina offers partial payment in US dollars. Our 100% remote work model is valid for the entire Argentine territory, which means you'll have the flexibility to work from anywhere you want. Additionally, we offer reimbursement for teleworking expenses to help you create the perfect work-from-home environment.
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues.
At DXC, we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety, and well-being of our colleagues and their families.
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