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About the Position: We are seeking a highly skilled Senior Service Desk Analyst to join our team. This individual will be responsible for providing top-notch technical support to our internal and external customers. If you possess strong analytical skills, a passion for problem-solving, and excellent communication abilities, we encourage you to apply.
Key Tasks and Responsibilities:
- Initial incident diagnosis and resolution, escalating issues as needed.
- Development of knowledge articles to enhance customer satisfaction.
- Accurate logging of Incidents, Requests, Changes, and problems, adhering to defined processes.
- Level 2 technical support delivery.
Essential Skills and Qualifications: To excel in this role, you must possess a solid foundation in troubleshooting, supplemented by experience working in a Service Desk environment. Additionally, expertise in using Jira, proficiency in Office 365 and Teams, and knowledge of Active Directory and Exchange are required. A native Spanish speaker with fluent English skills, a strong focus on teamwork, and adaptability are also key assets.
